Category Archives: Dell

How to track a Dell/Alienware delivery via WUK and Syncreon

I recently ordered a new laptop via Dell. After it was dispatched, I was given tracking information for WUK which gave me the following error:

“The Order Number entered did not match the Customer Number”

How did I solve it?

I had an 8 digit order number and added a 0 to the beginning to make it 9 digits long. My customer number consisted of GB1 followed by 7 more numbers. Replace the GB1 with 02 and it should work.